FAQs

Please review our frequently Asked Questions below.  If you have additional questions, please feel free to Contact Us.

General

Please check our privacy policy here .

Anyone may take the TAM Online course. However, it is possible that your state or municipality does not accept TAM certification for required training, or that online training/testing has not been approved by your state. For information specific to your location, please select your state here.

Payment

Should you have any questions about charges on your credit or debit card, please contact us at (800) 292-2896.

  • Your credit or debit card will be charged by the National Hospitality Institute and will appear on your statement as such.
  • Your information is processed securely using the latest technology, including fraud prevention techniques and address verification system processing. on your statement as such.
  • We do not keep your credit card number nor do we have the ability to process your card manually.
  • Once you enter your credit or debit card number, please give the system time to process the transaction. If you click on the process button before it finishes processing, you may be charged for each time you click, and those funds will be held until you contact us to initiate a refund. You must contact us within 30 days to receive a refund for excess charges.

This varies by state. Please select your state here for additional information.

Once you begin the course, there are no refunds. The one exception to this rule is if your card was charged multiple times for the same course. If you encounter technical difficulties while registering or paying for the course, please contact us at (800)292-2896.

Certification Cards

You will receive your certification card by US Postal Service in approximately seven to ten business days. If you need your card sooner, we offer an expedited ID service for a fee.

Please see our replacement card policy.

Unless state laws mandates differently, your certification card is good for three years. Please check your state information page to see if the valid period is different in your state.

Exam

The exam questions are all multiple choice.

Please contact us at (800) 292-2896.

If you want to receive your certification card, you do need to take the test and pass with a score of 70% or better, unless your state has different requirement.

Please contact us at (800) 292-2896. We do offer an expedited service for an additional fee.

Miscellaneous

Find your state here to see if online certification is accepted in your state.

Approximately three to four hours, depending on the pace of the student.

You can log out of the seller training course at anytime; however, please remember that once started, you must complete the course within 90 days.

Yes.

Yes.

Most PC computers will work with this course so long as you have Internet access. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.

Some states require that we collect this information. We will never collect this information unless state law requires it. For more information, view our privacy policy.

Older computers with low memory or poor Internet connection can make the course contents difficult to use. Please contact tech support if this happens.

Upon registration, you were asked to provide a valid email address as your username and to choose a password. After you register, you are automatically put into the student center because the system recognizes that username. Often, a student will type an incorrect address such as “myemail@hotail.com” – leaving out the “m” in ‘hotmail” or any other such misspelling. Also letters are case sensitive. If you typed in your username incorrectly during registration, please contact us  so we can correct it for you before you can login again.

No. At this time our system cannot do this. If you have a problem or need verification that you completed the course before you get your card please contact us.